FAQ

We encourage you to read the answers to frequently asked questions.

How to issue a receipt with a Tax Identification Number at a Posnet cash register?
Posnet cash registers can issue receipts with a Tax Identification Number (NIP). To do this, use the "FUNCTIONS" (Fn) keyboard shortcut and press the NIP key.
How to issue a copy of a receipt at a Posnet cash register?
To issue a copy of a receipt at a Posnet cash register, select: Electronic Copy --> Last Document --> How Many Pieces to Print. You can also set a keyboard shortcut to print a copy of the receipt.
How to replace the roller in a fiscal device?
Each device, such as a fiscal printer, cash register, or voucher printer, has a different roller replacement system. Information on how to replace the roller in a given fiscal device can be found in the device's manual.
Comprehensive services

Thanks to our extensive experience in both the installation and servicing of cash registers and fiscal printers, our clients are guaranteed to select the right fiscal device not only for their business profile but also for their specific needs. Some devices enable the implementation of new technologies—for example, electronic copying allows for the archiving of receipts on digital memory. We offer competent advice on implementing solutions and programming fiscal devices.

When purchasing from our store, you can choose your device delivery option—courier delivery, delivery to a parcel locker, or delivery with installation. We also welcome in-person pickup at our locations.

Cash register service - take advantage of our experience and competence

Our services include service support and repair of fiscal devices, as well as implementation of company management software and IT infrastructure. We also provide ongoing maintenance of fiscal cash registers and printers in accordance with concluded agreements, ensuring full service availability during customer service hours. Furthermore, we strive to monitor and inform customers about required fiscal device inspections whenever possible.

We also specialize in complex installations that require the integration of a cash register or fiscal printer with other devices used in retail operations. We offer comprehensive consulting on planned applications. We also provide design services for solutions that are optimally tailored to the specific needs of the industry we serve. We offer a wide range of POS computer terminals that seamlessly integrate with other sales system components, such as payment card terminals, barcode readers with scanners, scales, order and code printers, and other accessories (data transmission modules, rolls, cash register and fiscal printer paper, cash drawers, chargers, and labelers).

Schedule a free presentation of fiscal devices

To meet our clients' expectations and ensure the quality of our services, we offer free demonstrations of selected cash registers at the client's premises. This allows you to:

  • familiarize yourself with the functionality and design of the device
  • checking the capabilities of the devices
  • adapt the presented solutions to the needs of your company

More details in the Promotions tab.

What is a cash register?
A cash register is a device designed to record all sales of goods and services. After each transaction is entered, the device prints a receipt, which indicates the exact price of the goods or services, along with the applicable tax. The receipt serves as proof of purchase for the buyer and can be the basis for any potential complaints. Each receipt is printed in duplicate—one for the customer and the other for the seller. The recording device is essential for settlements with the fiscal system.
Does my company need a cash register?

Cash registers and fiscal printers are commonly used by businesses. The vast majority of businesses are required to keep records of revenue. This obligation applies to all businesses that exceeded the PLN 20,000 sales turnover limit in the previous year. For businesses that began operations in a given year, a pro rata limit applies—i.e., if your company began operations in February and exceeded PLN 20,000 x 11/12 (11 months in a 12-calendar year) in March, or PLN 18,333, then from April onward, it should use a cash register or fiscal printer to record sales.

However, there are 52 exceptions that allow for the elimination of a cash register. These are relatively rare cases, but your company may be one of them. These exceptions include entities that sell exclusively by mail order and collect payments exclusively through the post office, a bank, or a credit union. This option also applies to services if payments are also made exclusively through a bank, a savings and credit union, or the post office. The complete list of exceptions can be found in the Regulation of the Minister of Finance of December 28, 2018, on exemptions from the obligation to keep records using cash registers.

Which cash register should you choose?

The market offers a wide range of cash registers. Choose the right model for your company. In our store, you'll find a variety of fiscal devices. We offer cash registers for every business, fiscal printers, online cash registers, online fiscal printers, POS terminals, and software for companies that simplify the fiscalization process. We also offer peripherals compatible with cash registers, such as barcode readers, retail scales, barcode printers, and payment terminals. It's worth remembering that both the cash register and online printer require internet access. Some devices include a Wi-Fi modem, while others can be connected to a LAN.

We provide solutions characterized by intuitive operation and efficient inventory management. Every cash register available at our company allows you to enter data such as the buyer's VAT number. You can also choose a device that will enhance your company's image – the available designs allow you to choose a cash register that suits the needs of any establishment, store, or business. All products are durable and can withstand intensive use. 

Our comprehensive service also allows us to offer a full range of accessories for fiscal systems, such as chargers, efficient batteries, paper rolls, data transmission components, personal protection and device security equipment, and much more. 

If you're unsure which device is best for your store or service point, contact our sales department. We'll help you select the components that will create a complete fiscal system for your company. 

Application of cash registers

Fiscal devices, such as cash registers and fiscal printers, available from our company can be used in all retail, service, and catering establishments. We offer models for both large retail facilities and small service and catering establishments. The small cash register is perfect for taxis and mobile work. The mobile cash register is easy to use and can be used both on-site and in mobile retail or catering operations. It also works well as a cash register in taxis.

Cash registers are also an essential element of e-commerce. Our offer includes online cash registers and online fiscal printers, which can also be used in online stores.

Cash registers for every budget

Owning a cash register is mandatory for every business selling goods or services to individuals and non-flat-rate farmers, and therefore covers the vast majority of businesses operating in the retail, service, and food service sectors. How much does a cash register cost? The price of a cash register varies depending on the model and functionality. Each manufacturer offers a variety of devices that can be customized to meet the needs of the business.

The cost of a cash register can be included in business expenses. Furthermore, the legislature has provided a tax-deductible tax relief for the purchase of a cash register, amounting to PLN 90% of its net purchase price, but not exceeding PLN 700. As a result, an inexpensive cash register, including an online cash register, is practically free and doesn't burden the business budget.

We encourage you to contact our sales department. We offer affordable cash registers tailored to various customer needs and capabilities.

Accessories for fiscal devices
We sell and service all types of fiscal devices in Warsaw, with branches located in the Tricity, Siedlce, Sokołów Podlaski, and the surrounding areas. We also provide mobile technical support for clients throughout Poland. Our offer includes not only a wide selection of cash registers, but also software for various types of cash registers and accessories, including cash register batteries.
Replacing the cash register with an online one - PLN 700 refund

The Act provides that taxpayers who are required to register sales using ONLINE cash registers may benefit from a deduction of up to 700 PLN net, but not more than 90% of the net value of the device (this also applies to taxpayers who will be obliged to replace their devices with ONLINE cash registers). Taxpayers who install a cash register for the first time can also benefit from such a deduction provided that they install ONLINE cash register.

Other taxpayers from industries not listed in the Act are not required to upgrade to online cash registers. They may continue to use their existing cash registers with electronic receipts in accordance with the deadlines set forth in the Act.

According to the Act amending the Act on Goods and Services Tax and the Act - Measures Law, taxpayers are obliged to keep records via online cash registers within the following deadlines.

Have questions? Ask our expert.

From January 1, 2020:

1. Provision of repair services for motor vehicles and mopeds, including tire repair, fitting, retreading, regeneration, and the replacement of tires and wheels for motor vehicles and mopeds, sale of motor gasoline, diesel fuel, gas for internal combustion engines;

2. Sales of motor gasoline, diesel oil, gas intended for use in combustion engines;

From January 1, 2021:

3. Provision of catering services exclusively provided by stationary catering facilities, including seasonal and short-term accommodation;

4. Sale of coal, briquettes and similar solid fuels produced from coal, brown coal, coke and semi-coke intended for heating purposes;

From July 1, 2021:

5. Provision of hairdressing, beauty and cosmetology services, construction services, medical care provided by doctors and dentists, legal services, services related to the operation of facilities for improving physical fitness, only within the scope of admission.

Have questions? Ask our expert.

What does a cash register inspection mean?

Taxpayers who use cash registers to record turnover and output tax amounts in their business activities are required to perform technical inspections of these cash registers. This obligation arises from Article 111, paragraph 3a, points 4 and 11 of the VAT Act, under which taxpayers are required to submit cash registers for mandatory technical inspection to the appropriate entity providing cash register service, as well as to subject cash registers that have been lost and subsequently recovered by the taxpayer to mandatory technical inspection before they are reused for record keeping. The deadlines and scope of mandatory technical inspections of cash registers are specified in the Cash Register Regulation.

In mind § 33 section 1 of the abovementioned. regulations on cash registers, mandatory technical inspection of cash registers is carried out at least every 2 years.

The deadline for the first mandatory technical inspection of the cash register is counted from the date of fiscalisation of the cash register, which should be understood as a single and unique action initiating the operation of the fiscal module with the cash register's fiscal memory, ending with the printing of a daily fiscal report.

Schedule a checkout service here. Have questions? Ask our expert.

Should I notify the Tax Office about the installation of a cash register or fiscal printer?

ONLINE cash registers they automatically send a notification to the tax office (via the Central Repository of Cash Registers), so the taxpayer can focus on running their business.

The notification is only valid for cash registers with electronic copy. The taxpayer is responsible for notifying the Tax Office no later than 7 days from the fiscalization date. Our clients receive completed documents, which they submit to the office.

Have questions? Ask our expert.

What is the difference between a cash register and a fiscal printer?

A cash register is a device that works independently, while for more complex sales, fiscal printers are used, which, when combined with a computer and a sales system, provide significantly greater analytical capabilities.

Generally, cash registers are used in small sales outlets with low traffic and a small assortment, and fiscal printers are connected to a system that allows for broader analytics.

Not sure how to get started? Have questions? Ask our expert.

Liquidation of a business and the fiscal cash register, what should you remember?

In the event of liquidation of a business activity, the obligations related to the cash register include:

    - Contacting the service center with a request to read the fiscal module and prepare the appropriate documents.
    - After receiving the documentation, please contact the appropriate tax office within 5 days of the service preparing the report and submit the documents provided by the service.

Want to take a reading? Have questions? Ask our expert.

I issued a receipt incorrectly. What should I do?
Errors are human, so there's nothing to worry about. A receipt can only be canceled if it hasn't been finalized yet. In the event of an incorrectly printed receipt or refund, please prepare an appropriate report and forward this information to your accountant, who will deduct the appropriate amount in the accounting process.
How often should a cash register or fiscal printer be inspected?

Taxpayers who use cash registers to record turnover and output tax amounts in their business activities are required to perform technical inspections of these cash registers. This obligation arises from Article 111, paragraph 3a, points 4 and 11 of the VAT Act, under which taxpayers are required to submit cash registers for mandatory technical inspection to the appropriate entity providing cash register service, as well as to subject cash registers that have been lost and subsequently recovered by the taxpayer to mandatory technical inspection before they are reused for record keeping. The deadlines and scope of mandatory technical inspections of cash registers are specified in the Cash Register Regulation.

In mind § 33 section 1 of the abovementioned. regulations on cash registers, mandatory technical inspection of cash registers is carried out at least every 2 years.

The deadline for the first mandatory technical inspection of the cash register is counted from the date of fiscalisation of the cash register, which should be understood as a single and unique action initiating the operation of the fiscal module with the cash register's fiscal memory, ending with the printing of a daily fiscal report.

Schedule a checkout service here. Have questions? Ask our expert.

What does it mean when the fiscal device memory is full?

A full fiscal module means that the cash register's fiscal memory is full and has stopped working. Once the fiscal device's memory is full, it should be read by an authorized service center.

    - Informing the service and the Tax Office about the need to read the fiscal memory reading.
    - Performing a final reading of the fiscal memory contents and writing a protocol, which constitutes official proof of device liquidation or module replacement.

Schedule a cashier reading here. Have questions? Ask our expert.

What is the new VAT rate matrix?

New VAT settings in fiscal devices

Pursuant to the Regulation of the Ministry of Finance on cash registers of April 29, 2019, a new matrix of tax rates (§ 6.1, point 5) applies to ALL fiscal devices (online, EJ, paper copy) fiscalized from May 1, 2019.

    - The letter "A" – the assigned basic tax rate of 22% or 23%,
    - The letter "B" – the assigned reduced tax rate of 7% or 8%,
    - Letter "C" - assigned reduced tax rate of 5%,
    - The letter "D" – the assigned reduced tax rate of 0%,
    - Letter "E" - assigned sick leave from tax,
    - The letters "F" and "G" – assigned other tax rates, including the value 0% (technical zero) in the case of taxable sales referred to in Article 119 paragraph 1 or Article 120 paragraph 4 of the Act of 11 March 2004 on tax on goods and services.

Change of VAT rates only after the daily report and before the sale.

For fiscalized cash registers before May 1, 2019. the VAT matrix change should be carried out until July 31, 2019. Until that date, sales can be registered based on the previously used VAT rate matrix.

What does this mean in practice?

Each device purchased before May 1, 2019 must have a changed VAT rate matrix.

Need to change your VAT matrix? Have questions? Ask our expert.

What is the registration number and unique cash register number?

Registration number - is assigned by the relevant Tax Office or the Central Cash Register Repository for online cash registers. The identification number should be placed on the device in a visible place and entered in the fiscal device's service book. For online cash registers, it is assigned during fiscalization, while devices with a different (electronic) copy receive this number assigned by Poczta Polska from the Tax Office.

Don't have a registration number? Contact the appropriate Tax Office for your business. For online cash registers, this number is automatically assigned to the cash register during fiscalization.

Unique number This is a completely different number than the identification number; it's unique and assigned by the device manufacturer. You can find it in the service booklet or on the bottom of the fiscal device.

Looking for a service that will take care of explaining these things to you? Have questions? Ask our expert.

What is a daily report and when should it be performed?

The daily report is a mandatory report that must be completed every day after the sale is completed. This report is mandatory.

Remember that the daily report records to the fiscal module, while the monthly report reads from that module. Therefore, if you forget to run a daily report in a given month, the monthly report will not reflect it. In this case, discuss the course of action with your accountant. Regardless of the information from your accountant, run the overdue daily report with the current date; there is no other option.

What is a monthly report and when should it be done?

A monthly report is a monthly summary of sales values from individual days of the previous month. This report is mandatory.

By law, the report must be submitted no earlier than the first day of the new month and no later than the 25th of the following month. (For example, a monthly report for January can be submitted no earlier than February 1 and no later than February 25.).

Does the ONLINE cash register have to be connected to the Internet all the time?

Ensuring timely connection and data transfer to the cash register repository due to, for example, lack of internet access at the place of business, the taxpayer may obtain the consent of the Tax Office to connect to CRK at other times agreed with the Tax Office.

Please note that the cash register does not always send data immediately after the transaction - it may be 1 minute or, for example, 8 hours, depending on the connection schedule imposed by the CRK server.

Can I cancel a receipt at the cash register?

A fiscal receipt can only be canceled if it has not yet been completed. In the event of an incorrectly printed receipt or refund, an appropriate report must be prepared and forwarded to accounting, which will deduct the appropriate amount in the accounting process.

Will the cheapest cash register be sufficient?

The most important issues regarding the deduction for the purchase of ONLINE Cash Registers resulting from the regulation of the Ministry of Finance:

    - the discount is only available for the purchase of ONLINE devices,
    - the relief applies only to new taxpayers (entrepreneurs who have not yet had a cash register) and entrepreneurs only from those industries that are obliged by law to use ONLINE cash registers,
    - the amount of the relief is 90% of the device value with a limit of PLN 700 net.

Conditions for receiving relief:

    - timely fiscalization of the purchased ONLINE device,
    - for taxpayers obliged to use ONLINE cash registers, the start of sales records in accordance with the deadline imposed by the Act,
    - providing the Tax Office with a copy of the purchase invoice, proof of payment and a copy of the monthly report confirming the start of sales records,
    - the relief is not lost if, within 3 years of fiscalisation, the device is subjected to timely technical inspections and communication with the KAS repository is carried out according to the schedule.
Will it be possible to continue using cash registers with an electronic copy after 2022?
Yes, provided it was acquired and fiscalized before January 1, 2023.
Is it mandatory to have a spare fiscal device (so-called reserve cash register)?

A business owner who is required to record sales using a fiscal device is not required to have a spare cash register or fiscal printer. However, it's worth noting that if the cash register is damaged, they are legally required to suspend sales. Continued sales without a functioning device may result in sanctions imposed by the Tax Office.

To avoid such a situation, we suggest purchasing a spare device that allows you to legally continue selling.

Have questions? Ask our expert.

Until when can I use the cash register with an electronic copy?
There is no restriction on this (provided the taxpayer is not subject to a statutory obligation to replace their current cash register with an online one). However, it should be remembered that from January 1, 2023, it will no longer be possible to produce cash registers with electronic copies of receipts (statutory restriction). From the date indicated above, only online cash registers will be allowed to be introduced to the domestic market.
Until when can I use my cash register with a paper copy of the receipt?
If a taxpayer is not legally obligated to replace their current cash register with an online one, they can use it to fill their fiscal memory. However, it should be noted that the law prohibits replacing fiscal memory in cash registers with a paper copy. This means that once the fiscal memory in the cash register is full, the taxpayer will be required to purchase either an online cash register or a cash register with an electronic copy (provided the latter is purchased before December 31, 2022).
How do I cancel a receipt? How do I make a refund at the cash register?

A cash register receipt can only be cancelled if it hasn't been printed yet. After the printout has been approved, the only way to issue a refund at the cash register or cancel the receipt is to prepare a relevant report. This should be reported to your accountant.

No cash register can reverse a receipt that has already been printed.

Have questions? Ask our expert.

What is the difference between a paper, electronic and online cash register?

Taxpayers registering sales on fiscal devices are obliged to keep copies of receipts for a period of 5 years. Currently, only devices with electronic copy (stored on SD/SDHC card) or ONLINE. Purchased devices with a paper copy can continue to be used until the fiscal memory is full or fails. The fundamental difference between an ONLINE cash register and one with an electronic copy is the constant ONLINE connection to the Central Cash Register Repository.

Have questions? Ask our expert.

What is the difference between a fiscal and non-fiscal receipt?

A non-fiscal receipt has no tax value; it is a document issued before the device is fiscalized (What is fiscalization?). It is used for learning, testing, and training in the use of the device. Under current regulations, non-fiscal receipts are prohibited from being introduced into economic circulation.

What does fiscalization of receipts change?

A fiscal receipt is created after the device is fiscalized (What is fiscalization?). It has full legal validity and should be provided to the customer as proof of purchase.

Have questions? Ask our expert.

What declaration must a cashier complete before starting work at a cash register?

Employee declarations of familiarization with the rules of keeping records of new employees?

    - before starting to record sales at the cash register
    - until May 31, 2019, employees employed before May 1, 2019

The cash register is not working - who should continue selling?

No, the only alternative solution is to use a reserve cash register (what is a reserve cash register?).

Have questions? Ask our expert.

ONLINE cash registers - legal basis

According to the Act amending the Act on Goods and Services Tax and the Act - Measures Law, taxpayers are obliged to keep records via online cash registers within the following deadlines.

From January 1, 2020:

1. Provision of repair services for motor vehicles and mopeds, including tire repair, fitting, retreading, regeneration, and the replacement of tires and wheels for motor vehicles and mopeds, sale of motor gasoline, diesel fuel, gas for internal combustion engines;

2. Sales of motor gasoline, diesel oil, gas intended for use in combustion engines;

From July 1, 2020:

3. Provision of catering services exclusively provided by stationary catering facilities, including seasonal and short-term accommodation;

4. Sale of coal, briquettes and similar solid fuels produced from coal, brown coal, coke and semi-coke intended for heating purposes;

From January 1, 2021:

5. Provision of hairdressing, beauty and cosmetology services, construction services, medical care provided by doctors and dentists, legal services, services related to the operation of facilities for improving physical fitness, only within the scope of admission.

Service seal on the device - what is it for?

The service seal protects a part of the device to which the end user is legally not allowed to have access.

Only authorized service technicians have access to this area.

Have questions? Ask our expert.

Statutory cash register inspection and the coronavirus. Can the deadline for cash register inspection be extended?

In recent days, many people have been wondering about the impact of the coronavirus on the deadline for the statutory inspection of cash registers. At this time, the Ministry of Finance has not published any official information. Due to this situation, our service is fulfilling its statutory obligations by providing cash register services.

Statutory review takes place:

    - by courier at our expense both ways (preferred due to contactless nature)
    - service technician visit - if there is no other option
    - leaving the equipment at our reception and picking it up after the inspection

Schedule a cash register reading here. Have questions? Ask our expert.

What does device fiscalization involve? Who can perform it?

Fiscalization - this is the conversion of the fiscal device's memory into a permanent and irreversible record of all sales transactions.

All activities performed before fiscalization are then canceled (e.g. receipts created during the learning process).

This record is used to generate reports for tax purposes. The device cannot be used for tax purposes without fiscalization, which is performed by our service technician who has special qualifications.

After fiscalisation, you can change the address from the receipt header, but you cannot change the NIP (Tax Identification Number).

If you purchase any device that requires fiscalization in our company, it is performed free of charge.

Have questions? Ask our expert.